Status

New - A new client authorisation request has been completed, but not yet submitted.

Submitted - The client authorisation request has been submitted and has passed HM Revenue & Customs (HMRC) initial verification process. It will now appear on the 'Enter authorisation code' list.

Unsubmitted - Your client authorisation request has not been submitted. This may be because you have added more than the maximum number of clients allowed for one submission.

Failed - The client authorisation request has failed HMRC's initial verification process. This may be because:-

• it is a duplicate request
• one or more of the client details supplied do not match the details HMRC hold
• the address supplied is one from which HMRC have previously had post returned

Updated - The client authorisation request has been updated following a failed submission and is awaiting resubmission.

Awaiting code - The client authorisation request is being passed through a further verification check before a code can be issued.

Code issued - A letter containing an agent authorisation code has been sent to your client.

Unable to issue - The most common reason for an 'unable to issue' status is that the request has not passed HMRC's further verification check as some of the client details entered do not match the details HMRC hold. You should check the details entered, particularly the postcode, with your client and advise them to notify their tax office of any changes. You will need to allow time for these details to be updated before you can request a new authorisation. Exceptionally, HMRC may not have an Agent address for you. If this is the case please contact HMRC with your details then request a reissue of the authorisation code.

Incorrect code - The authorisation code has been entered incorrectly and you will need to request a reissue. A new code will be sent to your client and the previous code will be deleted.